Privacy Policy

Information We Collect

When you register an account, we collect the personal data required to create and manage your profile. This includes your full name, date of birth, email address, residential address, telephone number and, where necessary for verification, copies of official identification documents. These details allow us to comply with licensing requirements and maintain the integrity of our platform.

Technical information is gathered automatically whenever you visit or use our services. This may include your IP address, browser type and version, device identifiers, operating system, pages viewed, and the times and dates of your visits. For financial transactions we also record details such as cryptocurrency wallet addresses, deposit and withdrawal history, and payment method information needed to complete transfers.

We do not deliberately collect sensitive personal data beyond what is required for age verification, identity checks, and anti-money laundering obligations. Any additional information you choose to provide through customer support or optional forms is processed only for the purpose for which it was given.

How We Use Your Information

Your personal data is used to deliver, personalise and improve the services we offer. This includes account administration, processing deposits and withdrawals, verifying your identity, preventing fraud, and ensuring compliance with legal and regulatory responsibilities. We also use the information to communicate important account notifications, respond to enquiries, and, where you have consented, to send promotional offers that may interest you.

Usage and technical data help us understand player behaviour, analyse the effectiveness of our platform, detect suspicious activity, and develop new features. All processing is carried out on the basis of contractual necessity, legal obligation, or legitimate business interests, and we ensure that such interests are not outweighed by your privacy rights.

Sharing and Disclosure of Data

We do not sell your personal data to third parties for marketing or any other purposes. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support systems, hosting providers, and analytics services. All such partners are contractually obliged to maintain the security and confidentiality of your data and may only use it for the purposes we specify.

Disclosure may also be required by law, regulatory authorities, or court order. This includes sharing information with licensing bodies or law enforcement agencies when we are legally compelled to do so or believe it is necessary to protect the rights, property, or safety of Rainbet Casino, our players, or the public.

Cookies and Tracking Technologies

Our website and applications use cookies, pixels, and similar technologies to enable core functionality, remember your preferences, maintain your session, and analyse site performance. Essential cookies allow you to log in and place bets, while analytical cookies help us understand how the platform is used so we can make improvements.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the availability or performance of some features on our site.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of data in transit and at rest, access controls, regular security audits, and staff training on data protection responsibilities. While we use industry-standard practices, no system can guarantee complete security, and you should always use strong, unique passwords and keep your login details confidential.

Your Rights

You have the right to request access to the personal data we hold about you, to have inaccurate data corrected, and, in certain circumstances, to request erasure, restriction of processing, or data portability. You may also withdraw any consent previously given for marketing communications by adjusting your account preferences or contacting customer support.

To exercise these rights, please contact our support team with sufficient information to verify your identity. We will respond to all valid requests within the timeframes required by applicable law.

Data Retention

We keep your personal data only for as long as it is necessary to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once retention is no longer required, we securely delete or anonymise the information so it can no longer be linked to you.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain aware of how we collect, use, and protect your personal data.

If you have any questions about this privacy policy or our data practices, please contact our customer support team who will be happy to assist.